FREQUENTLY ASKED QUESTIONS

  1. What are your delivery options?

For Metro Manila, we book via third party courier. Standard shipping fees apply and will be added on your total upon check-out.

For Provincial orders, we book LBC or Gogo Xpress. Shipping fees vary on location and volume of item. Please wait for our email or text message to confirm your total.

  • Can I pick up my order?

Yes, you can. Details will be sent upon confirmation of orders.

  • What’s the lead time of customized orders?

Please give us 3-5 days to finish an order. We will contact you once it’s done earlier.

  • Do you offer COD/COP?

We offer Cash on Pick-Up within Metro Manila via Grab Pabili.

  • When will my order be shipped?

For on-hand items, please expect next day delivery within Metro Manila. For custom orders, please expect 3-5 days. For provincial, we ship 3x a week.

  • Do you do same day delivery?

Yes, we do for on-hand items. Please send us a message on Instagram (@cupboardconcepts) or Facebook (Cupboard Concepts) to confirm.

  • What are your payment options?

We have Paypal, Gcash and BPI. Please send us proof of payment thru email, IG direct message, or Facebook. Rest assured it will be acknowledged immediately.

  • Do you give discounts for bulk orders?

Yes, we do! Send us a message and we will gladly give you a discount for your bulk orders.

  • Do you offer giftwrapping services?

Yes, we do! You can include in the notes upon check out. Minimal charges apply.   

RETURNS POLICY

We exert great effort in making sure that all items are in perfect condition before it’s sent to you. In case you receive a defective/damaged item due to mishandling, let us know. We will make sure that it’s replaced as soon as possible.

For provincial orders, please send us photos of the following:

  • Original Packaging + Waybill
  • Damaged item / condition it reached you

Rest assured that we will send a replacement or send you store credits valid for your next purchase.

All returns and damages must be reported within 7 days upon receipt.

Email us at , send us a DM on Instagram @cupboardconcepts and provide us with your order number and necessary details.